Once your order is confirmed, it is not possible to make changes before delivery. Our warehouse processes orders promptly. If you need to cancel your order, please contact us immediately.
Please reach out to our Customer Service Team via email at info@mourslondon.com with the subject “ORDER CANCELLATION during our office hours from Monday to Friday, 10:00am to 18:00pm.
Our team will make every effort to accommodate your request.
Please note that once an order has been processed, we are unable to modify the shipping address. You can change your address if it has not been processed yet. To change your address, please notify your old address and new address at info@mourslondon.com within 1 (one) hour.
Yes we do.
Items marked Sale are not eligible for returns or exchanges.
On our Size Guide, you can find a general guideline to help understand the sizing of our products. If you have any specific questions about our products and fitting, please contact us through our live chat or email us at info@mourslondon.com, we will be more than happy to help you find your perfect size. Please include your measurements (bust, waist, and hip) so we can provide you accurate information.
We will be more than happy to assist with any questions you may have regarding purchases, our products, wholesale inquiries, PR, and company information. Our customer service hours are Monday through Friday from 10:00 am – 18:00 pm (GMT+3). Chat with us, call our showroom or email us at info@mourslondon.com
Eligible full-priced items can be returned within 1 days(SAME DAY) of delivery, provided they are unworn, unwashed, and in their original condition. Due to hygiene reasons, we do not accept returns or exchanges.
